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Ordering Info

While the best way to order a custom hat is to visit us in Santa Fe at O’Farrell Hat Company and let us take your measurements, we understand this is not convenient for some folk. If you can’t visit, please call us to place your order.

We will take a deposit from you when you place your order. This will start the process and allow us to send out a Sizing Kit containing detailed instructions on taking measurements of both the circumference and shape of your head. We can also send color samples to choose from if you are unsure of what you want.

Hatbands seen in our shop in Santa Fe, or on our web site are not included in the price of a hat and must be purchased separately. However we do include a grosgrain ribbon hatband with your custom order and there are many colors and widths to choose from.

Approximately 1-2 weeks before your hat is complete we will call to confirm your shipping address and collect the balance due on your order.

Shipping is via UPS Ground at a cost of $35 including insurance. Your hat will arrive in a sturdy O’Farrell Hat Company box and will contain cleaning tools and instructions on caring for your hat.

Orders shipped to destinations within New Mexico are subject to the N.M. Gross Receipts Tax.

Orders shipped to destinations outside of New Mexico are not subject to New Mexico taxes, but may be subject to another state’s sales tax. Please check with an accountant to understand what your responsibilities may be in this regard.

The cost of shipping hats and other items includes insurance.

All items shipped are the property of O’Farrell Hat Company until the recipient takes delivery. Loss claims due to shipping events are the sole responsibility of O’Farrell Hat Company.

We guarantee our custom hats for fit and style. In the unlikely event that your hat is not perfect, we will arrange to pick it up via UPS and have it returned to O’Farrell for adjustment.